Frequently Asked Questions
Yes. All you need to do is ensure the filter is wet through and flush once to activate it. We suggest the first time you use a new filter you fill the bottle up and turn it upside down, submerging the filter for 15 minutes. Then gently squeeze out the contents until the water runs clear.
We have created a short video showing how to activate your filter.
No. The filter is good for 200 litres. In practical terms this means that you can fill up the the 75cl water bottle 2-3 times a day the filter will last for 3 months. If you stop using your Water-to-Go filter it will dry out and will need to be re-activated.
To reactivate it just fill the bottle up and turn it upside down, submerging the filter for 15 minutes. Then gently squeeze out the contents until the water runs clear.
One of the three technologies in our filter (the one which controls the taste and the smell) is carbon. We programme just enough carbon into the filters to expire at 200 litres. The filter will still be filtering bacteria, cysts and harmful contaminants; the water after this time will gradually start to taste and smell as it did before using the Water-to-Go bottle. This is a ‘sensory’ prompt for you to change the filter.
Yes. Recent tests show that Water-to-Go filters reduce the amount of chlorine in the water to below detectable levels. You can see our testing results,also you can taste the difference when you drink from a Water-to-Go filtered water bottle.